Terms and conditions of sale deixo.com

These general terms and conditions of sale are concluded between :
- design'Partner, a company with capital of 100,000 euros, headquartered in Vire 14500, registered with the RCS of Caen under number 419 595 780, hereinafter referred to as "Design'Partner";
- any individual or legal entity wishing to make a purchase via one of the Design'Partner websites, hereinafter referred to as "the buyer".

Information about Design'Partner:
Postal address: DESIGN PARTNER, Bâtiment Hélios / Z.A. la Papillonnière - Rue Yves Landegren - 14500 VIRE
VAT no. FR19419595780
Publication manager: M. CORBRION
Tel: 02 30 96 00 05

Article 1 - Purpose
These general terms and conditions of sale are intended to define the entire contractual relationship between Design'Partner and the purchaser. They determine all the rights and obligations of the parties, as well as the conditions applicable to any purchase made through the Design'Partner merchant site (hereinafter "Design'Partner merchant site"), whether the buyer is a professional, non-professional or consumer, legal entity or natural person.

These general terms and conditions of sale express the entirety of the obligations of the parties. The purchaser is deemed to accept them without reservation. By placing an order on the Design'Partner website, the purchaser implies full acceptance of these terms and conditions of sale.

These general terms and conditions of sale take precedence over any other general or special terms and conditions not expressly approved by Design'Partner, and in particular over any conditions of purchase.

The present terms and conditions of sale are accessible on the Design'Partner website and shall prevail, where applicable, over any other version or any other contradictory document.

Design'Partner reserves the right to modify these general terms and conditions of sale at any time; any modifications to these general terms and conditions of sale will be effective as of their publication on the Design'Partner website. In all cases, the general terms and conditions of sale applicable to the purchaser will be those in force on the date the order is placed.

Article 2 - Pre-contractual information
All purchasers, whether professionals, non-professionals or consumers, legal entities or individuals, acknowledge that they have been informed of the present terms and conditions of sale in a clear, legible and comprehensible manner prior to placing their order and concluding the contract. They declare that they have accepted these general terms and conditions of sale without reservation, and that they are therefore bound by them in application of article 1119 of the French Civil Code.

In addition, any purchaser who is a natural person and a consumer also acknowledges that, prior to placing an order and entering into a contract, he/she has been informed, in a clear, legible and comprehensible manner, of all the information listed in article L. 221-5 of the French Consumer Code.

The legal provisions covered by these general terms and conditions are reproduced in full at the end of these terms and conditions.

Article 3 - Characteristics of goods and services offered
The products and services offered by Design'Partner and governed by these general terms and conditions of sale are those listed in the catalog published on the Design'Partner website on the day the buyer consults the website.

These products and services are available for sale while stocks last.

The products and services offered are described and illustrated as accurately as possible; however, Design'Partner cannot be held responsible for any errors or omissions in this presentation.

Likewise, the photographs in the catalog published on the Design'Partner website are as faithful and representative as possible; however, they cannot guarantee perfect similarity with the product concernedhowever, they cannot guarantee a perfect similarity with the product in question, particularly with regard to colors, it being specified that products may vary in shade within the same color. The purchaser accepts that such differences have no effect on the validity of the sale, and that Design'Partner cannot be held liable for them.

The photographs and texts presenting the products are purely indicative and not contractual.

Article 4 - Prices
Prices are quoted in euros (€).

Design'Partner reserves the right to modify its prices at any time, but undertakes to apply to the purchaser the prices appearing in the catalog published on the Design'Partner website on the day the order is placed, subject to availability on that date.

The prices indicated do not include transport and delivery costs, provided that they take place in the geographical zones proposed at the time of placing the order; transport and delivery costs are invoiced to the purchaser in addition and indicated before any confirmation of the order.

For all orders to French overseas departments and territories and to countries outside the European Union, any taxes to be paid at customs clearance are entirely and exclusively the responsibility of the purchaser.to find out the current rate, Design'Partner invites the buyer to contact the relevant customs office.

The prices indicated in the order basket take into account the VAT rate applicable on the day the order is placed by the purchaser; any change in the applicable VAT rate will automatically be reflected in the price of the products and services offered by Design'Partner.

Prices are firm and final upon validation of the order. The buyer must check that the total price of the order corresponds to his expectations; if this is not the case, it is the buyer's responsibility not to confirm his order.

No credit notes or discounts related to transport, VAT, customs duties or the price of items will be issued after the order has been confirmed.

The price must be paid in full and in a single instalment by the purchaser at the time the order is placed, and no sum paid by the purchaser may be considered as constituting a deposit or advance payment.

Article 5 - Geographical scope
The online sale of products and services offered on the Design'Partner merchant site is reserved solely for buyers residing in France, within the European Community or in any other geographical area proposed at the time the order is placed.

Article 6 - Orders
The purchaser places an order on the Design'Partner website using the online catalog and the order form, while stocks last.

The buyer wishing to purchase a product or service must :
- fill in the online form, giving all the references of the products or services chosen;
- check the contents of their basket, then validate it to transform it into an order;
- fill in the identification form with all the contact details requested;
- validate the order once it has been fully checked;
- make payment as stipulated.

It is the buyer's responsibility to verify the accuracy of the order and the information provided.

Any confirmation of an order implies express and irrevocable acceptance of these general terms and conditions of sale, acknowledgement of full knowledge thereof, and waiver of any other general or special terms and conditions, in particular any conditions of purchase. Confirmation of an order also implies express and irrevocable acceptance of the price and description of the products or services available for sale.

All data supplied and the recorded order confirmation shall constitute proof of the transaction.

Confirmation of the order shall constitute signature and acceptance of the operations carried out.

Design'Partner will send the purchaser confirmation of the order by e-mail.

The purchaser authorizes Design'Partner to use his/her personal data (surname, first name, delivery address, telephone number, e-mail address) and to provide his/her delivery details to the transport partners so that they can proceed with the delivery of the order, in application of the provisions of art. 22 of these general terms and conditions concerning personal data.

Payment of the order by the purchaser signifies that the order is firm and definitive; from then on, the order may no longer be modified by the purchaser.

Article 7 - Out of stock or unavailability of certain products
In the event of stock shortage or unavailability of one or more products, the purchaser will be informed as soon as possible; he/she will then be reimbursed for the sums paid for the products concerned at the latest within 14 calendar days of the cancellation of the order or of the said products.

Article 8 - Terms of payment
Payment for an order is due in full as soon as it has been confirmed by the purchaser.

The purchaser may pay by credit card, bank transfer or PayPal. It is the buyer's responsibility to choose the method of payment they wish to use to pay for their order from among those offered by Design'Partner.

If the purchaser chooses to pay for his/her order by credit card, payment will be made via a secure system using SSL (Secure Socket Layer) protocol; this means that the information transmitted will be encrypted during transport within the network.

In the event of non-payment or refusal to authorize payment by officially accredited bodies, Design'Partner reserves the right to suspend all orders and/or deliveries until the situation has been regularized.

Payments made by the purchaser will not be considered final until Design'Partner has received payment in full.

As soon as the order has been dispatched, an invoice will be made available to the purchaser in the "My Orders" section of his/her customer space.

Article 9 - Deliveries
The purchaser undertakes to check the articles scrupulously as soon as they are received; the purchaser undertakes to check that they are free from any defect of conformity.

All deliveries are deemed to have been made when the products are made available to the purchaser, i.e. when physical possession of said products is transferred to the purchaser.

All deliveries are made to the address indicated by the purchaser on the order form; it being specified that such an address may only be located within the geographical zones proposed at the time of placing the order.

It is the responsibility of the purchaser to ensure that the delivery address provided is correct, and that it is located within the aforementioned geographical area. Design'Partner accepts no responsibility for any delay or error in delivery caused by the buyer providing an incorrect, incomplete or inaccurate delivery address. Any parcel returned to Design'Partner because of an incorrect, incomplete or inaccurate delivery address will be reshipped at the purchaser's expense.

In the event of any shortcoming attributable to the carrier, and in particular in the event of damage occurring during transport of the products, any claim made by the purchaser must be substantiated and made to the carrier within three (3) days of receipt of the delivered products.

Delivery times are indicated to the purchaser before the order is validated, and run from the time the order is validated and paid for.

Delivery times are given as an indication only; however, if they exceed a period of thirty (30) days from the date of validation of the order, the purchaser will have to pay for them. from the date of validation of the order, the sales contract may be terminated and the purchaser may be reimbursed for all sums paid. Such reimbursement will be made at the latest within 14 calendar days of the buyer's cancellation of the sales contract.

Any order for unprocessed items not claimed by the purchaser within three (3) weeks of being made available to the purchaser by Design'Partner will be deemed to have been abandoned, and consequently the purchaser will not be entitled to a refund.any unprocessed order not claimed by the purchaser within three (3) weeks of Design'Partner making it available to the purchaser will be deemed to have been abandoned, and consequently cancelled by Design'Partner, it being understood that Design'Partner making the products available to the purchaser means the date of dispatch of the order. A percentage of 25% of the amount of the order will be deducted from the refund to cover administrative costs.

Any order for items that have been marked and not claimed by the purchaser within three (3) weeks of being made available to the purchaser by Design'Partner shall be deemed to have been abandoned, and consequently the purchaser shall not be entitled to a refund.design'Partner's availability of the products to the purchaser is understood to be the date of dispatch of the order.

Design'Partner does not offer delivery to a forwarding agent; consequently, Design'Partner does not carry out any export formalities for deliveries within mainland France.

Design'Partner does not deliver to trade fairs, events and/or concerts, nor to military addresses.

Article 10 - Retention of title
Design'Partner retains full and complete ownership of the products sold until full and effective payment of the price of all the products making up the order. Thus, regardless of the date of delivery, ownership of and responsibility for the products is transferred to the purchaser only when full payment has been made.

Article 11 - Transfer of risks
In accordance with article L. 216-2 of the French Consumer Code, the transfer of risks to the purchaser takes place at the moment when the purchaser or a third party designated by the purchaser takes physical possession of the products.

In accordance with article L. 216-3 of the French Consumer Code, if the purchaser himself entrusts the delivery of the products to a carrier other than the one proposed by Design'Partner, the delivery is deemed to have been made and the transfer of risks to have taken place as soon as Design'Partner hands over the products to the carrier. Under these conditions, the purchaser has no recourse against Design'Partner in the event of error or defect in delivery of the products thus transported.

The aforementioned rules relating to the transfer of risk apply not only to consumers, but to all purchasers, whether professional, non-professional or consumer, legal entity or natural person.

Article 12 - Right of withdrawal
In the event that the purchaser notifies Design'Partner of his/her wish to withdraw from the contract before having received the parcel, the purchaser is informed that he/she has no right of return.purchaser is informed that it is not technically possible for Design'Partner to block shipment of the products once the order has been validated. The order will then be dispatched to the purchaser and the purchaser undertakes, in accordance with Article L.221-23 of the French Consumer Code, to return the products concerned within a maximum period of fourteen (14) days from the date of this notification to Design'Partner.

12.1) For individual customers:

In accordance with article L. 221-18 of the French Consumer Code, all non-professional purchasers have a right of withdrawal which must be exercised within fourteen (14) calendar days of receipt of their order, in order to return the goods to Design'Partner.ception of his or her order to request the return of one or more products to Design'Partner for reimbursement without penalty, with the exception of return costs which remain the responsibility of the purchaser.

In the event that Design'Partner's system detects an order type intended for professional use, the return conditions applicable to professional buyers will be used.

12.2) For professional buyers, self-entrepreneurs and associations:

Any professional buyer, self-entrepreneur or association may make a return request on Design'Partner's merchant site within fourteen (14) calendar days of receipt of their order. However, such a return request must be reviewed by Design'Partner, which reserves the right not to grant it.

In the event that Design'Partner grants a return request to a professional purchaser, self-employed entrepreneur or association, a percentage of 25% of the amount of the said order will be deducted from the refund due to the administration costs incurred.

Article 13 - Return of products
The purchaser, whatever his or her status, must make any return request from his or her customer space in the "My orders" section within a maximum period of 14 calendar days; it being specified that this period begins to run from the date of receipt by the purchaser of his or her order. Once the 14-calendar-day period has elapsed, no request for return can be taken into account.

In all cases, in accordance with article L. 221-28 of the French Consumer Code, no right of withdrawal may be exercised by the purchaser in respect of goods made to the purchaser's specifications or clearly personalized; consequently, such products may not be taken back by Design'Partner.

In particular, no right of withdrawal may be exercised by the purchaser in respect of items that have been marked; consequently, such products may not be taken back by Design'Partner.

In accordance with article L. 221-28 of the French Consumer Code, no right of withdrawal may be exercised by the purchaser in respect of products which have been unsealed by the purchaser after delivery and cannot be returned for reasons of hygiene or health protection.

In all cases, products that have been damaged, soiled, used, worn, washed, marked or transformed (embroidery, silk-screening, flex, transfer, etc.) will not be taken back by Design'Partner.

In the event that Design'Partner grants a return, a return number and the procedure to follow will be communicated to the purchaser. Any package returned without a return authorization number will be systematically refused.


The return authorization must be affixed to the package.

All products must be returned in perfect condition and in their original packaging, in the same conditions in which they were shipped.

In accordance with article L. 221-23 of the French Consumer Code, all purchasers must return or restitute the goods for which they have exercised their right of retraction to Design'Partner at the address and phone number given in the request for return accepted in thecustomer area, without undue delay, and at the latest within fourteen (14) calendar days of notification of their decision to withdraw; this return period applies regardless of the buyer's status.

In accordance with article L. 221-24 of the French Consumer Code, in the event of a non-professional purchaser exercising his or her right of withdrawal within fourteen (14) calendar days of receipt of the order, reimbursements will be made without unjustified delay, and at the latest within fourteen (14) calendar days of receipt of the order.lai of 14 calendar days from the date on which Design'Partner was informed by the purchaser of his/her decision to withdraw; in the case of a professional, this period runs only from the date of receipt by Design'Partner of the products returned by the purchaser.

In accordance with article L. 221-24 of the French Consumer Code, Design'Partner is not obliged to reimburse additional costs if the purchaser has expressly chosen a more expensive method of delivery than the standard one.this also applies to all other purchasers, irrespective of their status under these terms and conditions.

Returned items are the responsibility of the purchaser, who is responsible for ensuring that the goods are delivered correctly.

Article 14 - Care, washing and conservation of products Instructions for care, washing or conservation may be mentioned in the description of the products on the Design'Partner website and/or in an explanatory leaflet accompanying the product.

In all cases, Design'Partner cannot be held responsible for any improper care, washing or storage of a product by the purchaser.

Article 15 - Warranties
15.1) For consumer customers:
Design'Partner guarantees the conformity of the goods to the contract, enabling the buyer, a non-professional individual, to make a claim under the legal guarantee of conformity provided for in articles L. 217-3 et seq. of the French Consumer Code or the guarantee of hidden defects of the thing sold within the meaning of articles 1641 et seq. of the French Civil Code.

In the event of the purchaser invoking the legal warranty of conformity provided for in articles L. 217-3 et seq. of the French Consumer Code, please note that :

- The buyer has a period of two (2) years from the date of delivery of the goods to take action;

- In accordance with article L. 217-8 of the French Consumer Code, the purchaser has the right to have the good brought into conformity; the purchaser may choose between repairing or replacing the good, subject to the cost conditions laid down in the French Consumer Code.t conditions laid down in the Consumer Code, or, failing this, to a reduction in price or rescission of the contract under the conditions laid down in the Consumer Code.

15.2) For professional customers:
In accordance with articles 1641 et seq. of the French Civil Code, Design'Partner guarantees the conformity of the goods with the contract, enabling the buyer to make a claim under the warranty for hidden defects in the item sold.

Article 16 - After-sales service
Any complaint concerning an order must be made by the purchaser via the "My orders" section of the customer space within fourteen (14) calendar days of receipt of the order.

In the case of a return-to-workshop warranty, the device is sent for repair by the customer, carriage paid, in accordance with the manufacturer's instructions.

Article 17 - Product marking
In the event of marking of ordered products by Design'Partner :

- The purchaser undertakes not to provide Design'Partner with any elements to be marked whose content does not comply with the laws in force in the countries concerned, particularly with regard to intellectual property, defamation, pornography, offences against morality, the protection of children and the protection of the environment.in general, the purchaser undertakes not to infringe the rights of any third party whatsoever;

Marking dimensions are given as an indication only, and may be modified at the discretion of the manufacturing operator depending on the visual supplied, the cut and size of the products concerned;

- Under no circumstances does Design'Partner guarantee a perfect match between the marking colors and the visual supplied by the buyer; consequently, Design'Partner cannot be held liable in any way for this. In the case of orders for several products, Design'Partner strongly recommends that the purchaser place an order for a single product beforehand, in order to ensure that the product is perfectly suited to the purchaser's needs;

- Under no circumstances does Design'Partner guarantee the operation of QRCodes and other barcodes; consequently, Design'Partner cannot be held liable in any way whatsoever;

- Textile marking orders are for a single visual per personalization surface; therefore, the mixing of several visuals can only be carried out if the purchaser places several different orders.

Article 18 - Screen transfers
The purchaser undertakes to check the screen-printed transfers scrupulously upon receipt; the purchaser undertakes to verify that they are free from any defect of conformity.

The screen-printed transfers offered by Design'Partner are exclusively reserved for marking on textile supports. The buyer must test them and adapt their application to the textile used. The purchaser must also check the washing of the textile concerned.

In the event of a defect, the purchaser must submit a complaint directly to the Design' Partner merchant site.Partner website within 14 days at the latest; it being specified that this period begins to run on receipt of the parcel by the purchaser.

Article 19 - Intellectual property
19.1) In the event of an order for items to be branded, the purchaser assures Design'Partner that the visuals, images, photographs, drawings, logos, quotations and texts used are free of all third-party rights.

In the event of a claim for infringement of third-party rights, the purchaser shall hold Design'Partner harmless. The purchaser shall be fully liable and shall indemnify Design'Partner for any damage suffered as a result.

19.2) All elements of the Design'Partner website are and remain the full and exclusive property of Design'Partner. No one is authorized to reproduce, exploit, rebroadcast or use, for any reason whatsoever, even partially, any element of the Design'Partner merchant site. This applies to visual elements, sound elements and software.

Any simple link or hypertext link is strictly forbidden without the express written consent of Design'Partner.

Article 20 - Liability
In all cases, Design'Partner's total and cumulative liability, whatever the cause, is limited to the amount paid by the purchaser to Design'Partner for the order in question.

Under no circumstances shall Design'Partner be liable for any indirect and/or consequential and/or moral damages, in particular financial or commercial damages (loss of profit, loss of orders, loss of business, loss of data, loss of earnings, loss of goodwill, loss of reputation, loss of goodwill).es, loss of earnings, damage to image, interruption of service, etc.), as well as damages of the same nature resulting from a claim brought against Design'Partner by the purchaser as a result of damage suffered by a third party.

Furthermore, Design'Partner cannot be held liable in the event of any damage to the purchaser's data; the purchaser must safeguard this data at his or her own expense. Under no circumstances will Design'Partner re-implant the data on the hardware in the event of loss.

In the event of a case of force majeure, Design'Partner shall be fully exempt from any liability and shall not be liable to the purchaser for any compensation whatsoever.

With regard to screen transfers, flex, transfer paper and personalization consumables, the purchaser undertakes to scrupulously inspect transfers, flex, transfer paper and personalization consumables as soon as they are received, checking that they are free of any defects.

Design'Partner's liability is limited to the screen transfers, flex, transfer papers and personalization consumables sold; consequently, it cannot be held liable in any way for textiles or other materials that have been marked and/or personalized.

The purchaser undertakes to inform himself/herself of the compulsory conditions of certified and labelled products and not to engage in any actions contrary to these said compulsory conditions.

Article 21 - Force majeure
In accordance with article 1218 of the French Civil Code, in contractual matters, force majeure is defined as an event beyond the control of the debtor, which could not reasonably have been foreseen at the time the contract was concluded.be reasonably foreseen when the contract was concluded, and the effects of which cannot be avoided by appropriate measures, prevents the debtor from fulfilling its obligation.

The present general terms and conditions of sale stipulate that force majeure shall be deemed to include all facts or circumstances that are irresistible, unforeseeable and unavoidable.sistible, unforeseeable and beyond the control of the parties, as defined by the jurisprudence of the French courts.

In the event of force majeure or an act of God preventing normal performance of the parties' obligations, performance of the contract will be suspended and Design'Partner will not be held liable.

The party invoking force majeure must immediately notify the other party. The other party must also be informed of the cessation of the event.

The parties may then agree on the conditions under which the contract is to be performed or terminated.

Article 22 - Personal data
Design'Partner processes personal data provided by the purchaser; such processing is necessary for the performance of the contract concluded between Design'Partner and the purchaser.

The personal data provided by the purchaser is necessary for the processing of the order, the preparation of invoices and the delivery of the order. It is collected, processed and stored by the seller in compliance with current legislation, and in particular with the French Data Protection Act no. 78-17 ofs of January 6, 1978 and Regulation (EU) n°2016/679 of April 27, 2016 known as the General Data Protection Regulation (RGPD).

The personal data provided by the purchaser may be communicated to Design'Partner's partners responsible for the execution, processing, management and payment of orders. In particular, the buyer authorizes Design'Partner to use his/her personal data (surname, first name, delivery address, telephone number, e-mail address, ...) and to provide his/her delivery details to its transport partners in order to proceed with the delivery of the order.

The buyer has the right to permanent access, modification, rectification, deletion and limitation of data processing. These rights may be exercised in writing to the contact details given above.

Personal data supplied to Design'Partner by the purchaser will be stored for the legally permitted period.

If, after having contacted Design'Partner, the purchaser considers that his or her "Informatique et Libertés" rights have not been respected, he or she may send a complaint to the CNIL at cnil.fr or to the postal address CNIL - - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.

Article 23 - Archiving and proof
Design'Partner archives order forms and invoices on a reliable and durable medium, under reasonable security conditions, constituting a faithful copy in accordance with the provisions of the French Civil Code.

Design'Partner's computerized records will be considered by the parties as proof of communications, orders, payments and transactions between them.

Article 24 - Duration
The present general terms and conditions of sale are deemed accepted by the purchaser at the time of validation of the order and apply for the duration of the execution of the order.they apply for the duration of the contract until the expiry of the product warranties provided for herein.

Article 25 - Independence of contractual stipulations and non-renunciation
If one or more contractual stipulations of the present general terms and conditions of sale are held to be invalid or declared as such in application of a law, regulation or as a result of an act of God, the present general terms and conditions of sale shall remain in full force and effect.if one or more of the contractual stipulations of these general terms and conditions of sale are held to be invalid or declared as such by a law, regulation or final decision of a competent court, the other contractual stipulations will retain their full force and scope.

The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general terms and conditions of sale shall not be deemed to constitute a breach of contract.conditions of sale shall not be construed as a waiver of the obligation in question.

Article 26 - Settlement of disputes
The present terms and conditions of online sale are governed in their entirety by French law.

In the event of a claim or dispute, the parties undertake to try to find an amicable solution before taking any legal action.

Should any attempt at amicable resolution fail, notwithstanding multiple defendants or the introduction of third parties, the French courts will have jurisdiction, and in particular the Commercial Court of Caen for disputes with professional purchasers.

In addition, after having first attempted to resolve the dispute directly with Design'Partner, any non-professional purchaser may, if he or she so wishes, have recourse to the services of the consumer mediator.
In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, Design'Partner adheres to the FEVAD (Fédération du e-commerce et de la vente à distance) E-Commerce Mediation Service, whose contact details are as follows: Médiateur de la consommation FEVAD BP 200015 - 75362 PARIS CEDEX 8 - http://www.mediateurfevad.fr After prior written notification by the consumer to Design'Partner, the Mediation Service may be contacted for any consumer dispute which has not been settled. Details of how to contact the Mediation officer are available at the following address: https://www.mediateurfevad.fr/index.php/espace-consommateur-2/.

Article 27 - Unique Identifiers (IDU)
Design'Partner is registered with ADEME under the following unique identifiers:
Citeo UID (packaging and paper) : FR356161_01ORJH
IUD Refashion (textiles, household linen and footwear - TLC): FR356161_11LHHS

Article 28 - Information about cookies
What is a cookie?
A cookie is a text file placed on an Internet user's hard disk by the server of the site they are visiting. Some cookies are necessary to access a site's functionalities. It contains several pieces of information: the name of the server that deposited it, a unique identifier number, and possibly an expiry date.

Why does the Design'Partner website use cookies?
The Design'Partner website uses cookies to provide you with a service tailored to your browsing preferences. For example, they prevent you from having to re-enter certain information. Cookies are also used to optimize site performance and help you find a specific item more easily.

How do I block cookies?
You can refuse to accept cookies; however, you will no longer be able to benefit from a certain number of functions that are nevertheless necessary for browsing. You can disable cookies by following the instructions below:

Google Chrome
- Set cookie and site data permissions;
- Click on the Chrome menu in the browser toolbar;
- Select "Settings";
- Click on "Show advanced settings";
- In the "Privacy" section, click on the "Content settings" button;
- In the "Cookies" section, you can modify the following settings:
- Click on "Block cookies by default".

Mozilla FireFox
- Go to the options at the top right of the window;
- Select the "Privacy" panel;
- In the "History" section, for the Retention rules option, select "Use custom settings for history";
- Deactivate the use of cookies.

Internet Explorer
- Go to the "Tools" menu;
- Select "Internet Options";
- Click on the "Privacy" tab;
- Click on "Advanced" and uncheck "Accept";
- Click on "OK" to confirm.

Safari
- Go to the top menu;
- Click on "Safari", then on "Preferences";
- Select the "Security" icon;
- In the "Accept cookies" section, check "Never".

Legal provisions referred to in these GTS

Article 1119, paragraph 1, of the French Civil Code: "General terms and conditions invoked by a party shall only be effective vis-à-vis the other party if they have been brought to the latter's knowledge and if the latter has accepted them. "

Article L. 221-5 of the French Consumer Code: "Prior to the conclusion of a contract for the sale or supply of services, the professional provides the consumer, in a legible and comprehensible manner, with the following information:
1° The information specified in articles L. 111-1 and L. 111-2 ;
2° Where the right of withdrawal exists, the conditions, time limit and procedures for exercising this right, as well as the standard withdrawal form, the conditions of presentation and particulars of which are laid down by decree by the Conseil d'Etat;
3° Where applicable, the fact that the consumer bears the cost of returning the goods in the event of withdrawal and, for distance contracts, the cost of returning the goods when, due to their nature, they cannot normally be returned by post;
4° Information on the consumer's obligation to pay a fee when exercising his right of withdrawal from a contract for the provision of services, water distribution, gas or electricity supply or subscription to a district heating network for which he has been contracted. district heating network, which they have expressly requested to be performed before the end of the withdrawal period; these costs are calculated in accordance with the procedures set out in article L. 221-25 ;
5° Where the right of withdrawal cannot be exercised in application of Article L. 221-28, information to the effect that the consumer does not benefit from this right or, where applicable, the circumstances in which the consumer loses his right of withdrawal;
6° Information concerning the professional's contact details, the cost of using the distance communication technique, the existence of codes of good conduct, and, where applicable, deposits and guarantees.the list and content of this information are laid down by decree by the Conseil d'Etat.
In the case of a sale by public auction as defined by the first paragraph of article L. 321-3 of the Commercial Code, the information relating to the identity and postal, telephone and electronic contact details of the professional provided for in 4° of article L. 111-1 may be replaced by those of the agent. "

Article L. 111-1 of the French Consumer Code: "Before the consumer is bound by a contract for pecuniary interest, the trader shall provide the consumer with the following information in a legible and comprehensible manner:
1° The essential characteristics of the good or service, as well as those of the digital service or digital content, taking into account their nature and the communication medium used, and in particular the functionality, compatibility and suitability for the consumer's needs.s, compatibility and interoperability of the digital goods, digital content or digital service, as well as the existence of any software installation restrictions;
2° The price or any other benefit provided instead of or in addition to the payment of a price pursuant to articles L. 112-1 to L. 112-4-1 ;
3° In the absence of immediate performance of the contract, the date or deadline by which the trader undertakes to deliver the goods or perform the service;
4° Information concerning the identity of the professional, his postal, telephone and electronic contact details and his activities, insofar as they are not apparent from the context;
5° The existence and terms and conditions of legal guarantees, in particular the legal guarantee of conformity and the legal guarantee against hidden defects, as well as any commercial guarantees, if applicable.commercial warranties, as well as any after-sales service and information on other contractual conditions;
6° The possibility of recourse to a consumer mediator under the conditions laid down in Title I of Book VI.
The list and precise content of this information shall be determined by decree of the Conseil d'Etat.
The provisions of this article also apply to contracts for the supply of water, gas or electricity, including when they are not packaged in a defined volume or quantity, as well as district heating. These contracts also refer to the need for sober consumption that respects the preservation of the environment. "

Article L. 111-2 of the French Consumer Code: "In addition to the information specified in article L. 111-1, any professional, prior to the conclusion of a contract for the supply of services and, where there is no written contract, prior to the performance of the services, shall make available to the consumer or communicate to him, in a legible and understandable manner, additional information relating to the nature and scope of the contract.the list and content of this additional information are laid down by decree by the Conseil d'Etat.
Additional information which is only provided at the consumer's request is also specified by decree by the Conseil d'Etat. "

Article L. 216-2 of the French Consumer Code: "Any risk of loss or damage to the goods is transferred to the consumer at the time when the latter or a third party designated by him takes physical possession of the goods. "

Article L. 216-3 of the French Consumer Code: "When the consumer entrusts the good to a carrier other than the one proposed by the professional, the risk of loss or damage to the good is transferred to the consumer when the good is handed over to the carrier. "

Article L. 221-18 of the French Consumer Code: "The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a telephone or off-premises deor off-premises contract, without having to give reasons or bear costs other than those provided for in articles L. 221-23 to L. 221-25.
The period referred to in the first paragraph runs from the day :
1° Of the conclusion of the contract, for contracts for the provision of services and those mentioned in article L. 221-4 ;
2° Of receipt of the goods by the consumer or a third party, other than the carrier, designated by the consumer, for contracts for the sale of goods. In the case of off-premises contracts, the consumer may exercise his right of withdrawal from the moment the contract is concluded.
In the case of an order for several goods to be delivered separately, or in the case of an order for a good made up of multiple batches or parts whose delivery is staggered over a defined period, the consumer may exercise his right of withdrawal.in the case of an order for several goods to be delivered separately, or in the case of an order for a good made up of multiple batches or parts whose delivery is staggered over a defined period, the period runs from receipt of the last good, batch or part.
For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good. "

Article L. 221-28 of the French Consumer Code: "The right of withdrawal cannot be exercised for contracts :
1° For the supply of services fully performed before the end of the withdrawal period and whose performance has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal ;
2° Supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
3° Supply of goods made to the consumer's specifications or clearly personalized;
4° The supply of goods likely to deteriorate or expire rapidly;
5° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6° The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
7° The supply of alcoholic beverages whose delivery is deferred for more than thirty days, and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional;
8° Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
9° Supply of audio or video recordings or computer software when unsealed by the consumer after delivery;
10° The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
11° Concluded at a public auction;
12° The provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or at a specific time;
13° The supply of digital content not provided on a tangible medium, where performance has begun after the consumer has given his express prior consent and expressly waived his right of withdrawal. "

Article L. 221-23 of the French Consumer Code: "The consumer returns or restitutes the goods to the professional or to a person designated by the latter, without undue delay and, at the latest, within fourteen days of communicating his decision to withdraw in accordance with Article L. 221-21, unless the professional offers to collect the goods himself.
The consumer shall only bear the direct costs of returning the goods, unless the professional agrees to bear them or has failed to inform the consumer that these costs are to be borne by him. However, for off-premises contracts, where the goods are delivered to the consumer's home at the time the contract is concluded, the trader will collect the goods at his own expense if they cannot be returned normally by post due to their nature.
The consumer may only be held liable in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and quality of the goods.tablish the nature, characteristics and proper functioning of these goods, provided that the professional has informed the consumer of his right of withdrawal, in accordance with 2° of Article L. 221-5. "

Article L. 221-24 of the French Consumer Code: "Where the right of withdrawal is exercised, the trader shall reimburse the consumer for all sums paid, including delivery costs, without undue delay and no later than fourteen days from the date on which he is informed of the consumer's decision to withdraw.
For contracts for the sale of goods, unless the trader offers to collect the goods himself, the trader may defer reimbursement until he has collected the goods or until the consumer has provided proof of dispatch of the goods, whichever is the earlier.
The trader shall make the reimbursement using the same means of payment as the one used by the consumer for the initial transaction, unless the consumer expressly agrees to use another means of payment and insofar as the reimbursement does not incur any costs for the consumer.
The trader is not obliged to reimburse additional costs if the consumer has expressly chosen a delivery method that is more expensive than the standard delivery method offered by the trader. "

Article 217-3 of the French Consumer Code: "The seller delivers goods that conform to the contract and to the criteria set out in article L. 217-5.
He is liable for defects in conformity existing at the time of delivery of the good within the meaning of article L. 216-1, which appear within two years of delivery.
In the case of a contract for the sale of goods containing digital elements :
1° Where the contract provides for the continuous supply of digital content or a digital service for a period of less than or equal to two years, or where the contract does not specify the duration of the supply, the seller is liable for any loss or damage arising from the supply of digital content or a digital service.the seller is liable for any lack of conformity of the digital content or service that appears within two years of delivery of the goods;
2° Where the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller shall be liable for any lack of conformity of the digital content or digital service which appears within two years of delivery of the goods.if the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller shall remedy any lack of conformity of the digital content or digital service that appears during the period in which it is supplied under the contract.
For such goods, the applicable period does not deprive the consumer of his right to updates in accordance with the provisions of article L. 217-19.
The seller is also liable, within the same time limits, for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was made his responsibility by the contract or was carried out under his responsibility, or again, for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was made his responsibility by the contract or was carried out under his responsibility.this warranty period applies without prejudice to the right of the consumer to claim damages in the event of improper installation.
This warranty period applies without prejudice to articles 2224 et seq. of the French Civil Code. The starting point of the limitation period for the consumer's action is the day on which the consumer becomes aware of the lack of conformity. "

Article 1641 of the French Civil Code: "The seller is liable for any hidden defects in the item sold which render it unsuitable for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, had he been aware of them. "

Article L. 217-8 of the French Consumer Code: "The buyer has the right to demand that the goods conform to the contract. He may not, however, contest conformity by invoking a defect of which he was aware or could not have been unaware when he entered into the contract. The same applies when the defect is due to materials supplied by the buyer. "

Article 1218 of the French Civil Code: "There is force majeure in contractual matters when an event beyond the debtor's control, which could not have been reasonably foreseen at the time the contract was concluded and which could not have been foreseen at the time the contract was concluded, occurs.could not reasonably have been foreseen at the time the contract was concluded, and the effects of which cannot be avoided by appropriate measures, prevents the debtor from fulfilling his obligation. "