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Our goal is to provide you with a quick and quality answer to any question you may have.
Thanks to our Need Help section, you will easily find an answer to your questions and you will not have to wait for an email back from us. We invite you to choose one of the topics below or to ask your question directly online!

My order

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My order

What is the status of my order?I want to change my order I want to cancel my order

Delivery

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Delivery

What is the status of my delivery?Do you guarantee the delivery date?How to benefit from the free delivery ?

Articles

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Articles

How to choose the size of the items?I would like to know more about an item (organic, made in France, etc.)Do you offer free samples?

Payment

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Payment

How do I pay for my order?I wish to modify my invoice I have a payment problem

Rates

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Rates

Do you have any promo codes?What is degressivity?Do you offer discounts for professionals?

AFTER-SALES SERVICE

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AFTER-SALES SERVICE

I received an item with a hole/stain/damage An item is missing from my package My delivery is late

By chat :

Our customer service is available by chat directly on our website

When an agent is available, you can click on "chat now" at the bottom of our site.

By E-mail:

If your question is not answered despite our Need Help section, please contact us via the contact form.