Accueil Return Policy

Return Policy

You wish to return one or more items that do not suit you?

You have 14 days from the delivery of your order to make your return request from your customer area in the "My Orders" section with the reason "the item is not suitable".

  • For individuals, the refund will be made without penalty, except for the cost of return.

  • For professionals, self-employed, associations and / or in the case where our system detects a type of order intended for professional use, after study of your request for return by our services, it is likely not to be granted.
    In the case of a return of goods granted, 25% of the amount for administration costs will be deducted, in addition to the return costs.

Once the return is granted, you can choose to return the item at your own expense or use a prepaid label that we will provide you with and that will be deducted from the amount of your return.

Once the 14 days deadline has passed, we will no longer be able to consider your return request. Any package returned without a return number will be systematically refused.

Refunds are made within 14 calendar days of receipt of the return.

Return in the original condition

For reasons of hygiene, some items cannot be returned (masks, underwear...) as well as for goods that have been unsealed.

The items to be returned must be in their original packaging, in the same conditions as those in which they were delivered to you
Items that have been worn, washed, marked, transformed (embroidery, silk-screening, flex, transfer...) will not be accepted.


Returned items are under your responsibility, we advise you to obtain a proof of sending the package.

You want to exchange an item?

We do not accept exchanges. We invite you to make a return request and to place a new order.

An item has a defect or is missing?

Your complaint is to be made directly from your customer area by choosing the appropriate reason.