General terms and conditions of sale deixo.com

The present general conditions of sale are concluded between :
- the company Design'Partner with a capital of 100,000 euros, whose registered office is located in Vire 14500, registered in the RCS of Caen under the number 419 595 780, hereinafter referred to as "Design'Partner" ;
- any natural or legal person wishing to make a purchase via one of the Design'Partner websites, hereinafter referred to as "the buyer".

Information on the company Design'Partner:
Postal address : DESIGN PARTNER, Bâtiment Hélios / Z.A. la Papillonnière - Rue Yves Landegren - 14500 VIRE
VAT n° FR19419595780
Director of the publication : M. CORBRION
Tel 02 30 96 00 05

Article 1 - Purpose
The present general conditions of sale aim at defining the entirety of the contractual relations between Design'Partner and the purchaser. They determine all the rights and obligations of the parties, as well as the conditions applicable to any purchase made through the Design'Partner merchant site (hereinafter "Design'Partner merchant site"), whether the buyer is a professional, non-professional or consumer, a legal entity or an individual.

These general terms and conditions of sale express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without any reservation. The fact that the buyer places an order on the Design'Partner website implies full acceptance of these terms and conditions of sale.

The present general terms and conditions of sale prevail over any other general or special terms and conditions not expressly approved by Design'Partner, and in particular over any terms and conditions of purchase.

The present general terms and conditions of sale are accessible on the Design'Partner website and will prevail, if necessary, over any other version or any other contradictory document.

Design'Partner reserves the right to modify these terms and conditions at any time; it being understood that any modifications to these terms and conditions will come into effect as of their publication on the Design'Partner website. In any case, the general terms and conditions of sale applicable to the buyer will be those in force at the date of placing the order.

Article 2 - Pre-contractual information
Every buyer, whether professional, non-professional or consumer, legal entity or natural person, acknowledges that he/she has been informed of these general terms and conditions of sale before placing the order and concluding the contract, in a clear, legible and comprehensible manner. He declares to have accepted without any reserve the present general conditions of sale, which are thus opposable to him in application of the article 1119 of the Civil code.

In addition, any buyer natural person consumer also recognizes to have had knowledge, before the placing of his order and the conclusion of the contract, in a clear, readable and understandable way, of all the information listed in the article L. 221-5 of the Code of the consumption.

The legal provisions referred to in the present general conditions are reproduced in full at the end of the present document.

Article 3 - Characteristics of the goods and services offered
The products and services offered by Design'Partner and governed by these general terms and conditions of sale are those listed in the catalog published on the Design'Partner website on the day the buyer consults the website.

These products and services are available for sale while stocks last.

The products and services offered are described and illustrated with the greatest possible accuracy; however, if errors or omissions occur in this presentation, Design'Partner cannot be held responsible.

Similarly, the photographs in the catalog published on the Design'Partner website are as accurate and representative as possible; however, they cannot ensure a perfect similarity with the product concernedthe buyer accepts that such differences may be due to the fact that the product is not available in the same color. The buyer accepts that such differences have strictly no consequence on the validity of the sale, the responsibility of Design'Partner can in no way be engaged by this fact.

The photographs and texts presenting the products have in any case only an indicative value and not contractual.

Article 4 - Prices
The prices are indicated in euros (€).

Design'Partner reserves the right to change its prices at any time, but undertakes to apply to the buyer the prices listed in the catalog published on the Design'Partner website on the day the order is placed, subject to availability on that date.

The prices indicated do not include shipping and delivery costs, provided that they take place in the geographical areas proposed at the time of placing the order; shipping and delivery costs are charged to the buyer in addition and indicated before any confirmation of the order.

For all orders to DROM-COM and countries outside the European Union, any taxes to be paid during customs clearance are entirely and exclusively the responsibility of the buyer.to find out the current rate, Design'Partner invites the buyer to contact the relevant customs office.

The prices indicated in the order basket take into account the VAT rate applicable on the day the order is placed by the buyer; any change in the applicable VAT rate will automatically be reflected in the price of the products and services offered by Design'Partner.

The prices are firm and definitive at the time of the validation of the order. The buyer must verify that the total price of the order corresponds to his expectations; if not, it is up to the buyer not to confirm his order.

No credit or discount related to transport, VAT, customs fees or the price of the items will be made after validation of the order.

The price must be paid in full and in a single payment by the buyer when the order is placed, without any sum paid by the buyer being considered as a deposit or advance.

Article 5 - Geographical scope of application
The online sale of products and services offered on the merchant site of Design'Partner is reserved only for buyers who reside in France, within the European Community or in any other geographical area proposed at the time of ordering.

Article 6 - Orders
The buyer places an order on the Design'Partner website using the online catalog and the order form provided therein, while stocks last.

The buyer who wishes to purchase a product or a service must
- fill in the online form giving all the references of the products or services chosen;
- check the contents of his basket, then validate it to transform it into an order;
- fill in the identification form on which he/she must indicate all the requested contact information;
- validate his order after having checked it completely;
- make the payment in the conditions provided.

It is the responsibility of the buyer to verify the accuracy of his order and the information provided.

Any confirmation of order is worth express and irrevocable acceptance of these general conditions of sale, recognition to have a perfect knowledge of it and renunciation to prevail itself of all other general or particular conditions, and in particular of all conditions of purchase. Any confirmation of an order also implies express and irrevocable acceptance of the price and description of the products or services concerned available for sale.

All the data provided and the order confirmation recorded will be worth proof of the transaction.

The order confirmation will be considered as a signature and acceptance of the operations carried out.

Design'Partner will send an e-mail to the buyer confirming the registered order.

The buyer authorizes Design'Partner to use his/her personal data (surname, first name, delivery address, telephone number, e-mail address) and to provide his/her delivery details to the transport partners so that they can carry out the delivery of the order, in accordance with Art. 22 of these general conditions on personal data.

The payment of the order by the buyer means that the order is firm and final; from then on, the order cannot be modified by the buyer.

Article 7 - Out of stock or unavailability of certain products
In case of stock shortage or unavailability of one or more products, the buyer will be informed as soon as possible; he will then be reimbursed for the sums paid concerning the products concerned at the latest within 14 calendar days from the cancellation of the order or the said products.

Article 8 - Terms of payment
The payment of an order is due in full upon confirmation by the buyer.

The buyer can pay the amount of his order by credit card, transfer or PayPal. It is the buyer's responsibility to choose the method of payment he/she wishes to use to pay for his/her order from among those offered by Design'Partner.

If the buyer chooses to pay by credit card, the payment will be made through a secure system using SSL (Secure Socket Layer); thus, the information transmitted will be encrypted during its transport within the network.

In the event of non-payment or refusal of authorization of payment by the officially accredited bodies, Design'Partner reserves the right to suspend any order and/or delivery while waiting for the situation to be regularized.

Payments made by the buyer will only be considered final after Design'Partner has received the full amount due.

As soon as the order has been dispatched, an invoice will be made available to the buyer in his customer area under the heading "My Orders".

Article 9 - Deliveries
The purchaser undertakes to check the articles scrupulously upon receipt; the purchaser undertakes to verify that they are free of any defect of conformity.

All deliveries are understood to be the provision of the products to the buyer, i.e. the transfer to the buyer of the physical possession of the said products.

All deliveries are made to the address indicated by the purchaser on the order form; it being specified that such an address can only be located within the geographical zones proposed at the time of the order.

It is the responsibility of the buyer to ensure that the delivery address he/she provides is correct and that it is located within the geographical area mentioned above. Design'Partner accepts no responsibility for any delay or error in delivery caused by the buyer providing an incorrect, incomplete or inaccurate delivery address. Any package returned to Design'Partner due to an incorrect, incomplete or inaccurate delivery address will be reshipped at the buyer's expense.

In the event of any failure attributable to the carrier, and in particular in the event of damage occurring during the transport of the products, any claim made by the buyer must be substantiated and made to the carrier within three (3) days of receipt of the delivered products.

The delivery times are indicated to the buyer before validation of his order and run from the validation of the order and its payment.

The delivery times are given only as an indication; nevertheless, if they exceed a period of thirty (30) days from the date of validation of the order, the nevertheless, if they exceed a period of thirty (30) days from the date of validation of the order, then the sales contract may be terminated and the buyer may be reimbursed the full amount paid. Such refund will be made within 14 calendar days of the cancellation of the sales contract by the buyer.

Any order for unprocessed items not claimed by the buyer within three (3) weeks after Design'Partner has made them available to the buyer will be considered as abandoned, and consequently the buyer will not be entitled to a refund.any unprocessed order that is not claimed by the buyer within three (3) weeks after it has been made available to the buyer by Design'Partner will be deemed to be abandoned and therefore cancelled by Design'Partner, it being understood that the availability of the products to the buyer by Design'Partner is understood to be the date of dispatch of the order. A percentage of 25% of the amount of the said order will be deducted from the refund due to the administration costs incurred.

Any order for items that have been marked and not claimed by the buyer within three (3) weeks after Design'Partner has made them available to the buyer shall be deemed to be abandoned, and consequently the buyer shall not be entitled to a refund.design'Partner shall be deemed to have abandoned the goods and therefore to have destroyed them; it being understood that the date on which Design'Partner makes the goods available to the buyer is the date of dispatch of the order.

Design'Partner does not offer delivery to a forwarding agent; therefore, Design'Partner does not carry out any export formalities for deliveries within France.

Design'Partner does not offer delivery to trade fairs, events and/or concerts, nor to military addresses.

Article 10 - Retention of title
Design'Partner retains full ownership of the products sold until full and effective payment of the price of all products comprising the order. Thus, regardless of the date of delivery, ownership and responsibility for the products is transferred to the buyer only from the moment he has proceeded to full payment of the price of said products.

Article 11 - Transfer of the risks
In accordance with the article L. 216-2 of the Code of the consumption, the transfer of the risks to the purchaser is carried out at the time when this last or a third designated by him takes physically possession of the products.

In accordance with the article L. 216-3 of the Consumer Code, if the buyer entrusts the delivery of the products to a carrier other than the one proposed by Design'Partner, the delivery is deemed to have been made and the transfer of risks to have taken place as soon as Design'Partner hands over the products to the carrier. In these circumstances, the buyer has no warranty claims against Design'Partner in the event of error or defect in the delivery of the products thus transported.

The above rules on the transfer of risk apply not only to consumers, but to any buyer, whether professional, non-professional or consumer, legal entity or natural person.

Article 12 - Right of withdrawal
In the event that the purchaser notifies Design'Partner of his/her wish to withdraw before having received his/her package, thethe buyer is informed that it is not technically possible for Design'Partner to block the shipment of the products once the order has been validated. The order will then be shipped to the buyer and the buyer undertakes, in accordance with Article L.221-23 of the French Consumer Code, to return the products concerned within a maximum of fourteen (14) days from the date of this information to Design'Partner.

12.1) For individual customers:

In accordance with article L. 221-18 of the Consumer Code, any buyer, non-professional individual, has a right of withdrawal which must be exercised within fourteen (14) calendar days from the receipt of his order to make a claim for damages.ception of his order to make a request to return one or more products to Design'Partner for reimbursement without penalty, except for the cost of return which remains the responsibility of the buyer.

In the event that Design'Partner's system detects an order type intended for professional use, the return conditions applicable to professional buyers will be used.

12.2) For professional buyers, self-employed persons and associations:

Any professional buyer, self-employed entrepreneur or association may make a return request on the Design'Partner website within fourteen (14) calendar days of receiving their order. However, such a return request must be reviewed by Design'Partner and Design'Partner reserves the right not to grant the request

In the event that a return request is granted by Design'Partner to a professional buyer, a self-employed person or an association, a percentage of 25% of the amount of the said order will be deducted from the refund due to the administration costs incurred.

Article 13 - Return of products
The buyer, whatever his quality, must make any request for return from his customer area under the heading "My Orders" within a maximum period of 14 calendar days, it being specified that this period begins to run from the date of receipt by the buyer of his order. Once the 14 calendar day period has elapsed, no return request can be taken into account.

In all cases, in accordance with article L. 221-28 of the French Consumer Code, no right of withdrawal may be exercised by the purchaser concerning goods made to the purchaser's specifications or clearly personalized; consequently, such products may not be taken back by Design'Partner.

In particular, no right of withdrawal may be exercised by the buyer in respect of items that have been marked; consequently, such products may not be taken back by Design'Partner.

In accordance with article L. 221-28 of the Consumer Code, no right of withdrawal can be exercised by the buyer concerning products that have been unsealed by the buyer after delivery and cannot be returned for reasons of hygiene or health protection.

In any case, products that have been damaged, soiled, used, worn, washed, marked or transformed (embroidery, silk-screening, flex, transfer, ...) will not be accepted by Design'Partner.

In the event that a return of products is granted by Design'Partner, a return number and the procedure to follow will be communicated to the buyer. Any package returned without a return number will be systematically refused.


The return authorization must be affixed to the package.

All products must be returned in perfect condition and in their original packaging in the same conditions in which they were shipped.

In accordance with article L. 221-23 of the French Consumer Code, any buyer must return or restitute the goods for which he/she has exercised his/her right of withdrawal to Design'Partner at the address mentioned at the time of the accepted return request on thethe buyer must return the goods to Design'Partner without undue delay and at the latest within fourteen (14) calendar days of the communication of his decision to withdraw; this return period is applicable regardless of the buyer's status.

In accordance with article L. 221-24 of the Consumer Code, in case of exercise, by any non-professional buyer, of his right of withdrawal within fourteen (14) calendar days from the receipt of his order, refunds will be made, without undue delay, and at the latest within 14 calendar days from the receipt of the order.lai of 14 calendar days from the date on which Design'Partner was informed by the buyer of his decision to withdraw; this period runs only from the date of receipt by Design'Partner of the products returned by the buyer if he is a professional.

In accordance with article L. 221-24 of the Consumer Code, Design'Partner is not obliged to reimburse additional costs, if the buyer has expressly chosen a more expensive delivery method than the standard one.this also applies to all other buyers, regardless of their status under these terms and conditions.

The returned items are the responsibility of the buyer and it is up to the buyer to make arrangements for the proper delivery of the goods.

Article 14 - Care, washing and storage of products Instructions for care, washing or storage may be mentioned in the description of the products on the Design'Partner website and/or in an explanatory note accompanying the product.

In any case, Design'Partner cannot be held responsible for any bad maintenance, washing or preservation of a product by the buyer.

Article 15 - Guarantees
15.1) For consumer customers:
Design'Partner guarantees the conformity of the goods to the contract, allowing the buyer, a non-professional individual, to make a claim under the legal guarantee of conformity provided for in Articles L. 217-3 et seq. of the Consumer Code or the guarantee of hidden defects of the thing sold within the meaning of Articles 1641 et seq. of the Civil Code.

In case of implementation by the buyer of the legal guarantee of conformity provided for in Articles L. 217-3 and following of the Consumer Code, it is recalled that :

- The buyer has a period of two (2) years from the delivery of the goods to act;

- In accordance with article L. 217-8 of the Consumer Code, the buyer has the right to have the good conform to the contract; he can choose between repairing or replacing the good, subject to the cost conditions provided for in the Consumer Code.the buyer may choose between repair or replacement of the goods, subject to the cost conditions provided for in the Consumer Code, or, failing that, a reduction in price or rescission of the contract under the conditions provided for in the Consumer Code.

15.2) For professional customers:
In accordance with Articles 1641 et seq. of the Civil Code, Design'Partner is the guarantor of the conformity of the goods to the contract, allowing the buyer to make a claim under the warranty of hidden defects of the thing sold.

Article 16 - After-sales service
Any complaint concerning an order must be made by the buyer from his customer space in the "My Orders" section within fourteen (14) calendar days from the receipt of his order.

For a guarantee of type return in workshop, the apparatus is sent for repair by the customer, in port paid according to the instructions of the manufacturer.

Article 17 - Product marking
In case of marking by Design'Partner of ordered products:

- The purchaser undertakes not to provide Design'Partner with elements to be marked whose content would not be respectful of the laws in force in the countries concerned, in particular with regard to intellectual property, defamation, pornography, infringement of morality, protection of the environment and the right to privacy.in general, the purchaser undertakes not to infringe on the rights of third parties, whatever they may be;

The dimensions of the marking are given as an indication only and may be modified at the discretion of the manufacturing operator according to the visual provided, the cut and the size of the products concerned;

- Design'Partner does not guarantee a perfect match of the marking colors to the visual provided by the buyer; consequently, Design'Partner cannot be held responsible for this. In the case of orders for several products, Design'Partner strongly recommends that the buyer orders a unit in advance to ensure that it is a perfect match for the buyer's final needs;

- Design'Partner does not guarantee the functioning of QRCodes and other barcodes; consequently, Design'Partner cannot be held liable in any way;

- Textile marking orders are for a single visual per personalization surface; therefore, the mixing of several visuals can only be done if the buyer makes several different orders.

Article 18 - Screen printing transfers
The purchaser undertakes to scrupulously check the screen printed transfers as soon as they are received; the purchaser undertakes to check that they are free of any defect of conformity.

The screen printing transfers offered by Design'Partner are only for marking on textile materials. The buyer must test them and adapt their application according to the textile used. The buyer must also check the washing of the textile concerned.

In the event of a defect, any complaint must be made by the purchaser directly on the Design'Partner website within a maximum of three months.Partner website within 14 days at the latest; it being specified that this period starts to run from the date of receipt of the package by the buyer.

Article 19 - Intellectual property
19.1) In the event of an order for items to be branded, the buyer assures Design'Partner that the visuals, images, photographs, drawings, logos, quotations and texts used are free of all third party rights.

In the event of a claim for infringement of third party rights, the purchaser shall hold Design'Partner harmless. The buyer will be fully responsible and must indemnify Design'Partner for any damage suffered as a result.

19.2) All elements of the Design'Partner website are and remain the full and exclusive property of Design'Partner. No one is allowed to reproduce, exploit, rebroadcast or use, for any purpose whatsoever, even partially, any element of the Design'Partner website. This applies to visual elements, sound elements and software.

Any simple link or hypertext link is strictly prohibited without the express written consent of Design'Partner.

Article 20 - Liability
In all cases, Design'Partner's total and cumulative liability, whatever the cause, is limited to the amount paid by the buyer to Design'Partner for the order concerned.

in addition, Design'Partner is not liable for any damages of the same nature resulting from a claim against Design'Partner by the purchaser due to damage suffered by a third party.

Furthermore, Design'Partner shall not be liable for any damage to the buyer's data; the buyer must safeguard the data at his own expense. Under no circumstances will Design'Partner re-implement the data on the hardware in case of loss.

In the event of force majeure, Design'Partner shall be fully exempt from any liability and shall not be liable to the buyer for any compensation.

In the case of screen transfers, flex, transfer paper and personalization consumables, the buyer undertakes to check the transfers, flex, transfer paper and personalization consumables carefully upon receipt and to ensure that they are free of any defects.

Design'Partner's liability is limited to the screen transfers, flex transfers, transfer papers and personalization consumables sold; therefore, it cannot be held liable for textiles or other materials that have been marked and/or personalized.

The purchaser undertakes to inform himself of the mandatory conditions of the certified and labeled products and not to engage in any actions contrary to these said mandatory conditions.

Article 21 - Force majeure
In accordance with Article 1218 of the Civil Code, in contractual matters, force majeure is characterized when an event beyond the control of the debtor, which could not be reasonably foreseen at the time of conclusion of the contract, occurs.the present general terms and conditions of sale provide for the possibility of the debtor to be held responsible for the performance of his obligation.

The present General Terms and Conditions of Business provide that force majeure shall be deemed to be any facts or circumstances that are irresistible, unforeseeable and unavoidable.sistible, unforeseeable and external to the will of the parties, as defined by the jurisprudence of the French courts.

In the event of a case of force majeure or an act of God preventing the normal performance of the parties' obligations, the performance of the contract shall be suspended and Design'Partner shall not be held liable.

The party invoking force majeure must immediately notify the other party. The other party shall also be informed of the cessation of the event.

The parties can then agree on the conditions under which the contract will be executed or resolved.

Article 22 - Personal data
Design'Partner processes personal data provided by the buyer; such processing is necessary for the performance of the contract concluded between Design'Partner and the buyer.

The personal data provided by the buyer is necessary for the processing of the order, for the preparation of invoices and for the delivery of the order. They are collected, processed and kept by the seller in compliance with the legislation in force, and in particular with the French law n°78-17 Informatique et Libertés of January 6, 1978 and of the EU regulation n°2016/679 of April 27, 2016, known as the General Data Protection Regulation (RGPD).

The personal data provided by the buyer may be communicated to Design'Partner's partners in charge of the execution, processing, management and payment of orders. In particular, the buyer authorizes Design'Partner to use his/her personal data (surname, first name, delivery address, telephone number, e-mail address, etc.) and to provide his/her delivery details to its transport partners in order to deliver the order.

Regarding the data concerning him, the buyer has a permanent right of access, modification, rectification, deletion and limitation of treatment. These rights can be exercised in writing to the contact details mentioned in the preamble.

The personal data provided by the buyer to Design'Partner is kept for the legally permitted period.

If, after having contacted Design'Partner, the purchaser believes that his/her "Data Protection" rights have not been respected, he/she may send a complaint to the CNIL on the cnil.fr website or to the postal address CNIL - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.

Article 23 - Archiving and proof
Design'Partner archives order forms and invoices on a reliable and durable medium, under reasonable security conditions, constituting a faithful copy in accordance with the provisions of the Civil Code.

The computerized records of Design'Partner will be considered by the parties as proof of communications, orders, payments and transactions between them.

Article 24 - Duration
The present general terms and conditions of sale are deemed accepted by the buyer at the time of validation of his order and apply for the duration of the execution of the order.the present general conditions of sale are considered accepted by the buyer at the time of the validation of its order and apply during all the duration of execution of the contract until the extinction of the guarantees of the products envisaged in the present.

Article 25 - Independence of contractual stipulations and non-renunciation
If one or more contractual stipulations of the present general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or as a result of a decision of the court, the contractual stipulations of the present general conditions of sale shall be deemed invalid.if one or more contractual stipulations of the present general terms and conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a definitive decision of a competent jurisdiction, the other contractual stipulations will keep all their force and their scope.

The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general terms of sale shall not constitute a breach of contract.the fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general terms of sale shall not be interpreted for the future as a waiver of the obligation in question.

Article 26 - Settlement of disputes
The present general conditions of online sale are fully subject to French law.

In case of complaint or dispute, the parties agree to try to find an amicable solution before any legal action.

In the event that any attempt at amicable resolution should fail, notwithstanding multiple defendants or the introduction of a guarantee, the French courts will have jurisdiction, and more particularly the Commercial Court of Caen concerning disputes with professional buyers.

In addition, after having first attempted to resolve the dispute directly with Design'Partner, any non-professional purchaser may, if he or she so wishes, have recourse to the services of the consumer mediator.
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Design'Partner adheres to the E-Commerce Mediation Service of the FEVAD (Federation of E-Commerce and Distance Selling) whose contact details are as follows Consumer Ombudsman FEVAD BP 200015 - 75362 PARIS CEDEX 8 - http://www.mediateurfevad.fr After consumers have made a prior written request to Design'Partner, the Ombudsman's Service can be contacted for any consumer dispute that has not been resolved. Details of how to contact the Mediator are available at the following address: https://www.mediateurfevad.fr/index.php/espace-consommateur-2/

Article 27 - Information concerning cookies
What is a cookie?
A cookie is a text file deposited on the hard disk of an Internet user by the server of the site he or she is visiting. Some cookies are necessary to access the features of a site. It contains several pieces of information: the name of the server that placed it, an identifier in the form of a unique number, and possibly an expiration date.

Why does the Design'Partner website use cookies?
The Design'Partner website uses cookies to provide you with a service adapted to your browsing habits. For example, they allow you to avoid having to re-enter certain information. Cookies are also used to optimize the performance of the site to help you find a specific item more easily.

How do I block cookies?
You can refuse to accept cookies; however, you will no longer be able to benefit from a certain number of functionalities that are nevertheless necessary for browsing. You can disable cookies by following these instructions:

Google Chrome
- Set permissions for cookies and site data;
- Click on the Chrome menu in the browser toolbar;
- Select "Settings";
- Click on "Show Advanced Settings";
- In the "Privacy" section, click the "Content Settings" button;
- In the "Cookies" section, you can change the following settings:
- Click on "Block cookies by default".

Mozilla FireFox
- Go to the options at the top right of the window;
- Select the "Privacy" panel;
- In the "History" section, for the Retention Rules option, select "Use custom settings for history";
- Disable the use of cookies.

Internet Explorer
- Go to the "Tools" menu;
- Select "Internet Options";
- Click on the "Privacy" tab;
- Click on "Advanced" and uncheck "Accept";
- Validate by clicking on "OK".

Safari
- Go to the top menu;
- Click on "Safari", then on "Preferences";
- Select the "Security" icon;
- In the "Accept cookies" section, check "Never".

Legal provisions mentioned in these T&Cs

Article 1119, paragraph 1, of the Civil Code: "The general terms and conditions invoked by a party shall only have effect with respect to the other party if they have been brought to the knowledge of the latter and if he has accepted them. "

Article L. 221-5 of the Consumer Code: "Prior to the conclusion of a contract of sale or supply of services, the professional communicates to the consumer, in a legible and understandable manner, the following information:
1° The information provided for in Articles L. 111-1 and L. 111-2 ;
2. Where the right of withdrawal exists, the conditions, time limit and procedures for exercising this right as well as the standard withdrawal form, the conditions of presentation and the information it contains being laid down by decree in the Council of State;
3. Where applicable, the fact that the consumer bears the cost of returning the goods in the event of withdrawal and, for distance contracts, the cost of returning the goods when, because of their nature, they cannot normally be returned by post;
4° Information on the consumer's obligation to pay a fee when exercising his right of withdrawal from a contract for the provision of services, water distribution, gas or electricity supply and subscription to a district heating network for which he has been awarded a contract of sale. a district heating network, the performance of which he has expressly requested before the end of the withdrawal period; these costs are calculated in accordance with the procedures laid down in Article L. 221-25 ;
5. Where the right of withdrawal cannot be exercised pursuant to Article L. 221-28, information to the effect that the consumer does not benefit from this right or, where applicable, the circumstances in which the consumer loses his right of withdrawal;
6° Information relating to the contact details of the professional, where applicable, the costs of using the distance communication technique, the existence of codes of good conduct, where applicable, deposits and guarantees6° Information relating to the contact details of the professional, where applicable to the costs of using the remote communication technique, the existence of codes of good conduct, where applicable to sureties and guarantees, the methods of termination, the methods of settling disputes and other contractual conditions, the list and content of which are laid down by decree in the Council of State.
In the case of a sale by public auction as defined by the first paragraph of article L. 321-3 of the Commercial Code, the information relating to the identity and postal, telephone and electronic contact details of the professional provided for in 4° of Article L. 111-1 may be replaced by those of the agent. "

Article L. 111-1 of the Consumer Code: "Before the consumer is bound by a contract for consideration, the trader shall communicate to the consumer, in a legible and comprehensible manner, the following information:
1° The essential characteristics of the good or service, as well as those of the digital service or digital content, taking into account their nature and the communication medium used, and in particular the functionality1° The essential characteristics of the good or service, as well as those of the digital service or digital content, taking into account their nature and the communication medium used, and in particular the functionality, compatibility and interoperability of the good with digital elements, the digital content or the digital service, as well as the existence of any restrictions on the installation of software;
2° The price or any other benefit provided instead of or in addition to the payment of a price pursuant to Articles L. 112-1 to L. 112-4-1 ;
3. In the absence of immediate performance of the contract, the date or period within which the trader undertakes to deliver the goods or perform the service;
4° Information relating to the identity of the trader, his postal, telephone and electronic contact details and his activities, insofar as they are not apparent from the context;
5° The existence and the modalities of implementation of the legal guarantees, in particular the legal guarantee of conformity and the legal guarantee of hidden defects, and of any commercial guarantees, in particular those relating to5. The existence and implementation of legal guarantees, in particular the legal guarantee of conformity and the legal guarantee of hidden defects, and of any commercial guarantees, as well as, where applicable, after-sales service and information relating to other contractual conditions;
6° The possibility of having recourse to a consumer mediator under the conditions provided for in Title I of Book VI.
The list and the precise content of this information are set by decree in the Council of State.
The provisions of this article also apply to contracts for the supply of water, gas or electricity, including when they are not packaged in a defined volume or quantity, as well as district heating. These contracts also refer to the need for sober consumption and respect for the preservation of the environment. "

Article L. 111-2 of the Consumer Code: " In addition to the information provided for in Article L. 111-1, any professional, before the conclusion of a contract for the provision of services and, where there is no written contract, before the provision of services, shall make available to the consumer or communicate to him, in a legible and understandable manner, additional information relating to the nature of the contract and the nature of the services provided.the list and content of this information shall be determined by decree of the Council of State.
The additional information that is only provided at the request of the consumer is also specified by decree in the Council of State. "

Article L. 216-2 of the Consumer Code: "Any risk of loss or damage to the goods is transferred to the consumer at the time when the consumer or a third party designated by the consumer takes physical possession of the goods. "

Article L. 216-3 of the Consumer Code: "When the consumer entrusts the goods to a carrier other than the one proposed by the trader, the risk of loss or damage to the goods is transferred to the consumer when the goods are handed over to the carrier. "

Article L. 221-18 of the Consumer Code: "The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a telephone or off-premises dethe consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a telephone or off-premises transaction, without having to give reasons for his decision or to bear any costs other than those provided for in Articles L. 221-23 to L. 221-25. 221-23 to L. 221-25.
The period mentioned in the first paragraph shall run from the day :
1° Of the conclusion of the contract, for the contracts of provision of services and those mentioned in article L. 221-4 ;
2° Of the reception of the good by the consumer or a third party, other than the carrier, designated by him, for the contracts of sale of goods. For contracts concluded off-premises, the consumer may exercise his right of withdrawal as of the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good composed of multiple lots or pieces whose delivery is spread over a defined period, the consumer may exercise his right of withdrawal.in the case of an order for several goods delivered separately or in the case of an order for goods consisting of multiple lots or parts, the delivery of which is staggered over a certain period of time, the time limit shall run from the date of receipt of the last good, lot or part.
For contracts providing for regular delivery of goods over a defined period of time, the period shall run from receipt of the first good. "

Article L. 221-28 of the Consumer Code: "The right of withdrawal cannot be exercised for contracts:
1° Of supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express waiver of his right of withdrawal ;
2. the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period
3. the supply of goods made to the consumer's specifications or clearly personalized
4. the supply of goods that are likely to deteriorate or expire rapidly
5. The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6. The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
7. The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader;
8. Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limits of spare parts and work strictly necessary to meet the emergency;
9. Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10. The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
11° Concluded at a public auction;
12° For the provision of accommodation services, other than residential accommodation, transportation services, car rentals, catering or leisure activities that must be provided on a specific date or during a specific period;
13° Of provision of digital content not provided on a tangible medium whose performance has begun after the consumer's express prior agreement and express waiver of his right of withdrawal. "

Article L. 221-23 of the French Consumer Code: "The consumer shall return the goods to the trader or to a person designated by the latter, without undue delay and, at the latest, within fourteen days of communicating his decision to withdraw in accordance with Article L. 221-21, unless the trader offers to collect the goods himself.
The consumer shall only bear the direct costs of returning the goods, unless the trader agrees to bear them or has failed to inform the consumer that these costs are to be borne by him. However, for off-premises contracts, where the goods are delivered to the consumer's home at the time of conclusion of the contract, the trader shall recover the goods at his own expense if they cannot be returned normally by post because of their nature.
The consumer can only be held liable for any depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and quality of the goods.the consumer can only be held liable in case of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods, provided that the trader has informed the consumer of his right of withdrawal, in accordance with the second paragraph of Article L. 221-5. 221-5. "

Article L. 221-24 of the Consumer Code: " When the right of withdrawal is exercised, the trader shall reimburse the consumer for all sums paid, including delivery costs, without undue delay and no later than fourteen days from the date on which he is informed of the consumer's decision to withdraw.
For contracts for the sale of goods, unless the trader offers to collect the goods himself, the trader may postpone the refund until he has collected the goods or until the consumer has provided proof of dispatch of the goods, whichever is the earlier.
The trader shall make the refund using the same means of payment as the one used by the consumer for the original transaction, unless the consumer expressly agrees to use another means of payment and provided that the refund does not incur any cost to the consumer.
The trader shall not be obliged to reimburse additional costs if the consumer has expressly chosen a more expensive method of delivery than the standard method of delivery offered by the trader. "

Article 217-3 of the Consumer Code: "The seller delivers goods that conform to the contract and to the criteria set out in Article L. 217-5.
He is liable for defects in conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within a period of two years from the delivery.
In the case of a contract of sale of a good comprising digital elements :
1° When the contract provides for the continuous supply of a digital content or a digital service during a duration lower or equal to two years, or when the contract does not determine the duration of the supply, the salesman answers for the defects of the goods.1° Where the contract provides for the continuous supply of digital content or a digital service for a period of less than or equal to two years, or where the contract does not specify the duration of the supply, the seller is liable for any lack of conformity of the digital content or digital service that appears within two years of the delivery of the goods;
2° Where the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller shall be liable for any lack of conformity of the digital content or digital service that appears within two years of delivery of the goods(2) Where the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller shall remedy any lack of conformity of the digital content or digital service that appears during the period in which it is supplied under the contract.
For such goods, the applicable period does not deprive the consumer of his right to updates in accordance with the provisions of Article L. 217-19.
The seller shall also be liable, within the same time period, for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility, or again, for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been made his responsibility.this warranty period shall apply without prejudice to the right of the consumer to claim damages in the event of a defect in the packaging, the installation instructions or the installation when the latter was provided for in the contract or carried out under his responsibility, or when the incorrect installation carried out by the consumer as provided for in the contract is due to deficiencies or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to articles 2224 and following of the Civil Code. The starting point of the limitation period for the consumer's action is the day of the consumer's knowledge of the lack of conformity. "

Article 1641 of the Civil Code: "The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would only have given a lesser price, if he had known of them. "

Article L. 217-8 of the Consumer Code: " The buyer is entitled to demand that the goods conform to the contract. However, he cannot contest the conformity by invoking a defect that he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials that he himself has supplied. "

Article 1218 of the Civil Code: "There is force majeure in contractual matters when an event beyond the debtor's control, which could not reasonably have been foreseen at the time of the conclusion of the contract and which was notseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the performance of his obligation by the debtor. "